Support
Need a hand with LockAway? Most answers are below. If you're still stuck, email us — we read every message.
We typically reply within 2 business days.
Frequently asked questions
How does blocking apps work?
On iOS, LockAway uses Apple's Screen Time / Family Controls framework to pause the apps you choose during a focus session or schedule. On Android, it uses an Accessibility Service that returns you to the home screen when a blocked app opens. You pick what to block — LockAway never sees the rest of your apps.
Why does LockAway ask for permissions?
Blocking can't work without them. On iOS we request Screen Time / Family Controls access; on Android we ask you to enable LockAway's Accessibility Service and Usage Access. These permissions are used solely to block apps on your device. Nothing is uploaded.
What is the selfie check, and where do my photos go?
To close certain focus sessions, LockAway asks for a quick selfie hold — a small bit of mechanical accountability. The photo is processed and stored only on your device. It is never uploaded, shared, or seen by us.
Is my data backed up or synced?
No. LockAway is 100% local — your habits, streaks, blocking rules, and sessions live in a database on your phone with no account and no cloud sync. If you delete the app, that data is removed with it, so keep that in mind before reinstalling.
How do I restore my Premium purchase?
Open Settings → Restore Purchases inside the app. Premium is tied to your App Store / Google Play account, so it restores automatically on a new device or after reinstalling — as long as you're signed in with the same store account.
What does Premium include?
The free version lets you build up to two habits and use core blocking. Premium unlocks unlimited habits, advanced blocking rules, and full stats. Subscriptions are billed by Apple or Google through your store account.
How do I cancel a subscription?
Subscriptions are managed by the store, not by us. On iOS: Settings → [your name] → Subscriptions. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions.
I found a bug or have a feature request.
Please email contact@fit-coach.app with your device model and OS version. Bug reports genuinely shape what we build next.
Still need help?
Reach out any time at contact@fit-coach.app and we'll get back to you.